HireTrack Eclipse Support Options and UK Price List
These are the UK prices for HireTrack Eclipse support. Click on a subject below for HireTrack Eclipse software packages and add-on prices.
HireTrack Eclipse Support Package Prices
Support Options
There are several support options for HireTrack Eclipse and discounts up to 52% of the normal price are available. The first year's support is included in the original purchase price.
- Bronze Support - £395.00
(Legacy only available for single users) this includes e-mail, fax, on-line and telephone technical support for your HireTrack Eclipse system. - Silver Support - £699.00
This includes e-mail, fax, on-line and telephone technical support for your HireTrack Eclipse system. Also limited support for Crystal Reports (click here for details). - Silver Plus Support - £850.00
This includes e-mail, fax, on-line and telephone technical support for your HireTrack Eclipse system. In addition we provide support for your testing and sales book add-ons and limited support for Crystal Reports (click here for details). - Gold Support - £1,275.00
This includes e-mail, fax, on-line and telephone technical support for your HireTrack Eclipse system. As well as support for Crystal Reports (click here for details). - Gold Plus Support - £1,415.00
This includes e-mail, fax, on-line and telephone technical support for your HireTrack Eclipse system. In addition we provide support for your testing and sales book add-ons and multi-site HireTrack Eclipse system. As well as support for Crystal Reports (click here for details). - Per Incident Support - £195.00 per incident
For those users who rarely need support and do not wish to take out a support contract, per-incident support is available. The charge is per incident (not per call) and payment must be made by credit card before assistance can be given.
All the above prices are pre-discounted rates. VAT will need to be added as applicable.
Customised add-ons are not supported in the standard support package. Please contact for a price.
“On the odd occasion when we have needed immediate online support, it has been supplied very quickly meaning our downtime was kept below one hour. Even Microsoft couldn't compete with that.” Steve Durrell, CEO, SDD Group
Support Options for Australia
For users in Australia the following support options are available:
For sales enquiries and free first year support, you can call +61 3 8807 1464 (Melbourne) and be connected direct to the UK. After the first year, two support options are available.
- One Year Internet Support
For £250.00 (approx. $650 AU) we will provide (from the UK) e-mail support throughout the UK working day (10.00 am until 5.00 pm) and unlimited access to the Club Navigator Web site. - One Year Internet and Telephone Support
For $900 US (approx $1490 AU) we will provide e-mail support, unlimited access to Club Navigator and telephone support to the United States. This service also includes access to our desktop streaming system.
Support Discounts
- Early Renewal Discount
In order to maintain continuity of service, you are strongly recommended to renew your support before it expires. By doing so you are entitled to 30% discount off the list price. This price is only valid if payment is received before the expiry date. - Trained User Discount
If any of the current HireTrack Eclipse users have had on-site training or have attended a training course, you benefit from a further 30% discount. - Continuous Authority Payment Discount
So as not to miss out on Early Renewal Discount of 30%, you can provide us with your credit card details and we will renew the technical support on your behalf ensuring that 30% discount is always given. A further 2% discount is given to customers who use this payment method. Contact for a continuous authority form to complete.
